From 18% to answering them all
Châssis Léopold
Joinery, window frames and doors · Brussels
From 18% to 100% of reviews answered, and a rating up to 5.0.
The results measured with GMB Club.
Reviews answered (before 18%)
Rating of reviews received (before 4.45)
Reviews received
The context
The starting point
A Brussels joiner specializing in window frames and doors. Reviews kept coming in but went unanswered: fewer than one in five got a reply.
The solution
What was activated
Reviews Agent on every review, at the pace of the job sites, and systematic review collection once each installation is done.
- Review collection
- Reviews Agent
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+140% listing views, +200% calls, +309% website clicks in 1 month.
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Google rating from 4.55 to 4.88, 86% of reviews answered versus 42% before, 18 articles published.
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